Last Updated: June 2026

1. Introduction

A.D. Hospital – ALLAH Ditta Hospital (“we,” “our,” or “the Hospital”) is committed to protecting the privacy and confidentiality of every patient, visitor, and user who interacts with our services, whether in person at our facility in Faisalabad or through our digital platforms including our website and communication channels.

This Privacy Policy explains what personal and medical information we collect, how we use it, who we share it with, how we protect it, and what rights you have regarding your information.

2. Information We Collect

2.1 Personal Identification Information

  • Full name
  • Father’s name or husband’s name
  • Date of birth and age
  • Gender
  • National Identity Card (CNIC) number
  • Residential address
  • Contact number (mobile and landline)
  • Email address
  • Emergency contact details

2.2 Medical and Health Information

  • Medical history and previous illnesses
  • Current medications and allergies
  • Diagnosis and treatment records
  • Laboratory and radiology reports
  • Discharge summaries and follow-up instructions
  • Insurance information where applicable

2.3 Financial Information

  • Payment methods
  • Billing records and invoices
  • Insurance claim documentation

2.4 Website and Digital Information

  • IP address and browser type
  • Pages visited and usage activity
  • Appointment booking submissions
  • Contact form and enquiry messages
  • WhatsApp, phone, and email communication records

3. How We Use Your Information

3.1 Providing Medical Care

Your information is used to provide diagnosis, treatment, and coordinated healthcare services.

3.2 Appointment Management

We use your contact details to schedule appointments, reminders, and follow-up communication.

3.3 Billing and Payment Processing

Your identity and payment information are used for billing, receipts, and insurance claims.

3.4 Medical Records Maintenance

Records are maintained according to applicable Pakistani healthcare regulations.

3.5 Communication and Patient Support

We may contact you regarding reports, appointment reminders, and healthcare updates.

3.6 Quality Improvement

Anonymised patient data may be used internally for service improvement and quality audits.

3.7 Legal Compliance

Information may be disclosed where required by law or regulatory authorities.

4. Medical Confidentiality

Medical confidentiality is a fundamental principle at A.D. Hospital. Your health information is accessible only to healthcare professionals directly involved in your care.

  • Medical records are never discussed publicly
  • Information is not shared without patient consent
  • Clinical staff are bound by confidentiality agreements
  • Access is restricted on a need-to-know basis

5. Information Sharing and Disclosure

We do not sell, rent, or trade patient information.

  • Referral to specialists or partner hospitals
  • Third-party laboratory or imaging services
  • Insurance companies for claims processing
  • Legal and regulatory authorities when required
  • Medical emergencies requiring immediate disclosure

6. Data Security

We implement strict safeguards to protect personal and medical data.

  • Restricted access to records
  • Password-protected digital systems
  • Staff confidentiality training
  • Secure disposal of outdated records
  • Regular security reviews

7. Retention of Records

  • Adult records retained minimum 7 years
  • Paediatric records retained until age 25 or minimum 7 years
  • Financial records retained minimum 5 years
  • Expired records are permanently destroyed

8. Your Rights

  • Right to access medical records
  • Right to request correction of inaccurate information
  • Right to confidentiality
  • Right to withdraw consent where applicable
  • Right to file complaints regarding privacy violations

9. Children’s Privacy

For patients under 18 years of age, medical consent and record access are managed by parents or legal guardians in accordance with Pakistani law.

10. Website and Cookies

Our website is used for appointment enquiries and patient communication. We currently do not use tracking cookies or advertising technology.

11. Third-Party Links

Our website may contain links to external healthcare resources. We are not responsible for third-party privacy practices.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will always be available on our website and hospital reception.

13. Contact Us

A.D. Hospital – ALLAH Ditta Hospital

Phone: (041) 5390738

Email: adhospital55@gmail.com

Address: Faisalabad, Punjab, Pakistan

This Privacy Policy is governed by the laws of the Islamic Republic of Pakistan and applicable healthcare regulations.